Shipping policy

Shipping Policy Last updated: 9 October 2026 Where we ship JstPets delivers within South Africa and to selected international destinations. The countries and delivery options available to you are shown at checkout. Order processing Orders are processed once your payment has been confirmed. You will receive an email confirmation when your order is placed, and another when it ships. Delivery times Delivery times depend on the product, where it ships from and your location. Any times we show are estimates and not guarantees. Some products ship directly from our suppliers, so items in the same order may arrive in separate parcels and on different days. Shipping costs Shipping costs are calculated at checkout based on your delivery address and the delivery option you choose. Any free shipping offers are shown at checkout. Tracking Where tracking is available, we will email you the tracking details once your order has shipped. International orders Customers outside South Africa are responsible for any import duties, taxes or customs fees charged by their country. These are not included in our prices or shipping costs. Delivery address Please check your delivery address carefully before placing your order. We are not responsible for orders delivered to an incorrect address supplied by the customer. If you need to change your address, contact us as soon as possible and we will do our best to update it before your order ships. Damaged, missing or delayed parcels If your parcel arrives damaged, is missing items or has not arrived within the estimated time, please contact us with your order number and we will help sort it out. For returns and refunds, please see our Refund Policy. Contact us at: daanrifkin@gmail.com